Effectiveness: Direction Service works in informed partnerships with our consumers. This enables arriving at solutions that are generated by empowered individuals and families who have been given the support needed to determine the best course of action to make meaningful improvements in their lives. Our services and supports are high quality, timely and responsive to client needs.

Respect: Direction Service acknowledges the dignity of all human beings. We are committed to respecting and reflecting cultural and individual diversity, fostering mutual understanding and continuous learning, and promoting inclusiveness, justice and equity. Our staff members approach their work with humility, recognizing their limitations while consciously sharing power and responsibility. 

Integrity: Direction Service staff are honest, trustworthy and fair. Direction Service ensures that consumer trust is well-placed and that privacy is always protected.

Accountability: As stewards of the public trust, Direction Service keeps administrative costs low and carefully monitors expenditures to ensure all resources are being strategically applied. Direction Service staff take responsibility for their work; they honor their commitments and deliver on their deadlines. Feedback is sought from consumers and other stakeholders. The feedback is reviewed by staff and management to ensure continuous improvement in services.

Compassion: Direction Service staff are empathetic and understanding. We listen without judgment and focus on strengths and opportunities. We approach relationships with the belief that everyone is trying to do the best they can.